Cloud Support
We offer managed support to keep your cloud infrastructure always available, secure, and optimized, with dedicated teams and guaranteed SLAs.
For companies that need on-demand cloud expertise without maintaining specialized internal staff, or want to complement the existing team.
Challenges we solve
Maintaining cloud infrastructure requires specialized expertise and availability that isn't always feasible to maintain internally.
- Lack of specialized cloud team
- Difficulty maintaining SLA outside business hours
- Recurring incidents without root cause analysis
- Missing documentation and runbooks
- Compliance and security risks
The Cost of Downtime
Average cost of downtime for enterprises (Gartner)
Of incidents could be prevented with proactive monitoring
Average MTTR without runbooks and structured processes
Guaranteed SLAs
Contractually agreed response and resolution times, with penalties for non-compliance.
Critical (P1)
Response
15 min
Resolution
4h
Ex: System down
High (P2)
Response
1 hour
Resolution
8h
Ex: Critical feature degraded
Medium (P3)
Response
4 hours
Resolution
24h
Ex: Issue with workaround
Low (P4)
Response
8 hours
Resolution
72h
Ex: Questions & improvements
What's Included
Complete support to keep your cloud infrastructure always available, secure, and optimized.
24/7 proactive monitoring with dedicated NOC
Incident management with automated runbooks
Managed backup and tested disaster recovery
Patch management and security updates
On-demand technical consulting
Monthly SLA reports and recommendations
How we work
A structured onboarding and continuous operations process based on ITIL and SRE best practices.
Onboarding
Environment documentation, SLA definition, and alert configuration.
Monitoring
Observability implementation and 24/7 NOC.
Runbooks
Creation and automation of response procedures.
Operations
Incident, change, and problem management with ITIL.
Continuous Improvement
Monthly reviews, RCAs, and improvement implementation.
What's included
Everything you need to have peace of mind about your cloud infrastructure.
- 24/7 NOC with proactive monitoring
- Incident management with guaranteed SLA
- Runbooks and operational documentation
- Monthly availability reports
- Consulting hours included
- Access to specialists via Slack/Teams
Expected Outcomes
99.9%+ availability guaranteed
70% reduced MTTR
Response within 15 minutes for P1
Team focused on core business
Monitoring Stack
Enterprise-grade tools for complete observability and efficient incident management.
Frequently Asked Questions
Get answers to common questions about managed cloud support
Get peace of mind about your infrastructure
Talk to our experts and discover how we can guarantee the availability of your systems.